Returns & Order Cancellation

Last updated: November 2, 2026

Return eligibility depends on the items in your order. For eligible items, they must be returned in the same condition as when received, unworn and unused, with tags attached and in original packaging, or meeting other requirements specified separately in the return instructions. We may deduct from your refund if the item has been used, damaged, or handled beyond what is reasonably necessary.

You may submit a return request at any time after your item is delivered. You are responsible for arranging return shipping.

You may request to cancel your order or remove items from your order before it ships.

How to submit a return or cancellation request

Approval of return or cancellation requests is subject to the terms above and your rights under applicable law. Log in to your account to submit a return or cancellation request. If your return request is approved, we will send you instructions on how and where to ship your return. We do not accept returns sent to us without a prior approved return request.

Damages & Issues

Please inspect your order upon receipt. Contact us immediately if you receive defective, damaged, or incorrect items.

Exceptions & Non-Returnable Items

Some items may not be eligible for return, as outlined in these return terms, on product pages, on our website, or in-store at the time of purchase. Contact us if you have questions about whether a specific item can be returned.

Exchanges

Contact us prior to returning your item to inquire about exchange options.

EU Returns and Cancellation Policy

If you are a consumer based in the EU and purchased goods online, you may have the right to cancel your order for any reason within 14 calendar days of receiving the goods, subject to applicable exemptions. After notifying us of your wish to cancel, you must return the goods to us within 14 calendar days.

For eligible cancelled orders, we will process your refund within 14 calendar days of receiving your cancellation notice. We may withhold the refund until we receive the returned goods or receive proof that you have sent the goods back.

For eligible cancelled orders, we will refund the price of the product and any standard delivery charges you paid. We are not required to refund any additional fees paid for expedited or premium delivery services beyond standard shipping.

To submit a return request, follow the instructions under “How to submit a return request” above. To submit a cancellation request, contact us.

UK Returns and Cancellation Policy

If you are a consumer based in the UK and purchased goods online, you may have the right to cancel your order within 14 calendar days of receiving the goods, subject to applicable exemptions. After notifying us of your wish to cancel, you must return the goods to us within 14 calendar days.

For eligible cancelled orders, we will process your refund within 14 calendar days after we receive the returned goods or receive proof that you have sent the goods back.

For eligible cancelled orders, we will refund the price of the product and any standard delivery charges you paid. We may not refund any additional fees paid for expedited or premium delivery services beyond standard shipping.

To submit a return request, follow the instructions under “How to submit a return request” above. To submit a cancellation request, contact us.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, unless otherwise stated, we will issue the refund to your original payment method. Your bank or payment provider may require additional time to process and post the refund to your account.

If you have not received your refund within a reasonable period after approval, please contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights applicable where goods are defective, not as described, delivered later than agreed or required, or otherwise non‑compliant with applicable law.

Contact Information

To request an order cancellation, submit a return, check a return status, ask about an exchange, or report damaged goods, contact us at muggier.calm.0y@icloud.com, or use the contact details provided in our Contact Information Policy.